Bulgarian Property Market - Our Customer Service Promise

Veliko Tarnovo Property Agents - Our Customer Service Promise to clients buying and selling properties in Bulgaria - we deliver the highest possible level of service

Excellence in customer care is the life blood of any company and the most important of our key values, so every member of our team is committed to delivering the highest possible level of service to our clients.

This is our Promise to you:

When you place your property on the Bulgarian property market with Yantra Homes for sale or rent, or if you are a Buyer or Tenant, you can be assured that we will:

LISTEN to your needs.
RESPOND quickly and efficiently to your enquiries.
COMMUNICATE with you on a regular basis.
INFORM you of any developments.
HELP you every step of the way.

Our aim is to make buying, selling, renting or investing in the Bulgarian property market as easy as possible for each and every one of our clients.

So what do we mean by LISTENING?

As Bulgarian Real Estate Agents, Yantra Homes of Veliko Tarnovo, undertake to give careful consideration to each of your Bulgarian property requirements. If you wish to buy a house in Bulgaria, we will not waste your time by showing you properties that do not meet with your specifications. Once we have a clear idea of your needs however, we will immediately become proactive. Where your wishes match a Bulgarian property for sale that is registered on our comprehensive database, we will not delay in suggesting that property to you. Please be assured that the listening process will continue at every stage of our relationship with you. If you think we can improve upon the first property we show you, our agents will pay close attention to your opinions, likes and dislikes, so that we can narrow down the search for your ideal property. Our promise to listen denotes the most personal service within the whole Bulgarian property market.

What is a quick and efficient RESPONSE?

Anyone who has experienced poor customer service will understand how frustrating it is; when it is impossible to contact your agent or worse still, when your messages are not returned. At Yantra Homes we guarantee that you will not encounter this problem when buying, selling or renting your Bulgarian property through us. By contacting our offices in Veliko Tarnovo (VT) you are guaranteed a response. If your agent is temporarily unavailable then we promise your message will be returned promptly or if you prefer, that your Bulgarian property query is dealt with immediately by another member of our team.

When we say we will COMMUNICATE with you:

It means that we will check in with you at regular intervals to keep you informed about the work we are undertaking in relation to your property in Bulgaria. If you wish, we will keep you informed about the strategy we are pursuing to achieve your goals. Essentially you can hear from us as much or as little as you would like. If you would prefer to leave your Property in our hands and do not require regular updates then we will take care of everything and free you of the burden of Bulgarian property management.


Sellers and Landlords, when we have found a buyer or tenant interested in your homes or commercial property to buy or rent in Bulgaria, we promise to give you reasonable notice that we intend to show your property to them. Our aim is to cause minimal inconvenience to you whilst enabling you to make your property look its best when it is marketed.

We promise to keep you INFORMED:

If there are any developments in relation to your Bulgaria property investment, you will be the first to know. Whether we have fulfilled your Bulgarian property requirements, or believe it will take a little more time, we undertake to keep you fully in the picture.

We will HELP you at every stage of the way

At Yantra Homes of Veliko Tarnovo Bulgaria, customer service is the cornerstone of our business. We will not hesitate to go the extra mile in helping you to sell, buy or rent your properties in Bulgaria.

Why not put us to the test. Call or email Yantra Homes of Veliko Tarnovo, Bulgaria today. We promise you will not be disappointed by our customer service, why not contact us today.